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Submitted on Sep 28, 2013

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Tags : work_practice natural_language

Description

Xerox online support solution wins TSIA Innovation Award. The Technology Services Industry Association recognized the software which allows customers to interact with the Xerox knowledge base directly on the printer screen. This technology is launched by Xerox in 2011 as ‘Online Support’ in WorkCenter 7500 series.  The technology comes from Xerox Research Centre Europe using expertice in collaborative and interactive systems and natural language processing.